Return & Refund Policy

At Language Counselors, we strive to offer high-quality language coaching and personalized learning experiences. If you are unsatisfied with a service or course, please review our return and refund policy below to understand your options.

1. Eligibility for Refunds

Refund eligibility depends on the type of course or session purchased:

One-on-One Coaching Sessions: Refund requests for single sessions must be made at least 24 hours before the scheduled session start time.
Course Packages: For multi-session packages, refund requests must be submitted within [X] days of the purchase date, provided that no more than [Y]% of the sessions have been completed.

2. Non-Refundable Fees

Certain fees are non-refundable, including:

Registration or administrative fees, if applicable.
Fees for materials provided as part of the course or session.
Promotional or discounted purchases, unless stated otherwise.

3. Requesting a Refund

To request a refund, please contact us at info@languagecounselors.com with your name, course or session details, and reason for the refund. Our team will review your request and provide a response within 2 business days.

4. Processing Refunds

Approved refunds will be processed within 15 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the amount to reflect in your account, depending on your payment provider.

5. Course Cancellations by Language Counselors

If a course or session is canceled by Language Counselors due to unforeseen circumstances, we will provide you with alternative rescheduling options. If rescheduling is not possible, you will be eligible for a full refund for the canceled session or course.

6. Contact Information

For any questions regarding this Return & Refund Policy or assistance with refunds, please reach out to us at info@languagecounselors.com.

Language Counselors is a team of certified and experienced language tutors who are passionate about helping people achieve their language goals.

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